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Last updated: August 25, 2026
At WebKeepy, we respect your privacy and are committed to protecting the information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices available to you when you use https://webkeepy.com/ and our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, please do not use our website or submit personal information to us.
1. Information We Collect
We may collect information that you voluntarily provide when you contact us, request a service, submit an enquiry, or otherwise interact with our website.
Information you provide directly
This may include:
- Name
- Email address
- Phone number, if you provide it
- Company or organisation name
- Website URL
- Project, technical, or support information that you choose to provide
- Any other information included in messages, forms, files, or communications you send to us
You should avoid sending passwords, API keys, payment card information, private encryption keys, or other sensitive credentials through ordinary contact forms or email unless we specifically request them through an appropriate secure process.
Information collected automatically
When you visit our website, certain technical information may be collected automatically. Depending on how the website is configured, this may include your IP address, browser type, device type, operating system, referring URL, pages viewed, approximate geographic location, date and time of access, and other diagnostic or usage information.
This information may be collected through server logs, cookies, analytics tools, security tools, or similar technologies.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To respond to enquiries and requests for information.
- To provide and manage our services, including website repair, development, maintenance, security, migration, hosting management, and technical support.
- To communicate with you about projects, requests, appointments, service issues, and other business matters.
- To diagnose and resolve technical problems when you ask us to investigate or maintain a website.
- To maintain website security, detect abuse, prevent fraud, and investigate suspicious or malicious activity.
- To improve our website and services by analysing usage, performance, and technical issues.
- To comply with legal obligations and enforce our agreements and policies.
We do not use personal information for purposes that are incompatible with the reason it was originally collected unless permitted by law or otherwise explained to you.
3. Website and Client Data
When providing technical services, WebKeepy may receive access to information stored on a client’s website, hosting account, server, database, application, or other systems. The nature of this information depends on the service requested and the access provided by the client.
We use such access only to perform the agreed technical work, provide support, maintain security, diagnose issues, or otherwise fulfil our contractual responsibilities.
Clients remain responsible for ensuring that they have the appropriate rights and permissions to provide us with access to their systems and data.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential functionality, remember preferences, understand website usage, improve performance, and support security.
Some cookies may be placed by third-party services used on our website, such as analytics, security, hosting, embedded content, or other technical providers.
You can usually control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of some parts of the website.
5. Analytics and Usage Data
We may use analytics or similar technologies to understand how visitors use our website, including which pages are viewed, how users navigate the site, and whether technical problems occur.
Where third-party analytics services are used, those providers may process information in accordance with their own privacy policies. We encourage you to review the privacy policies of any third-party services that may be used on our website.
6. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information with trusted third parties when reasonably necessary to operate our business, deliver services, or comply with legal requirements. These parties may include:
- Hosting and infrastructure providers
- Domain, DNS, email, and security providers
- Analytics and website technology providers
- Payment or invoicing providers, where applicable
- Professional advisers, where reasonably necessary
- Government authorities, regulators, courts, or law enforcement where required by law
Where third parties process information on our behalf, we take reasonable steps to ensure that the information is handled appropriately and only for legitimate business purposes.
7. International Data Transfers
WebKeepy and the service providers we use may operate in different countries. As a result, your information may be processed or stored outside the country in which you live.
Where personal information is transferred internationally, we take reasonable steps to ensure that the transfer and subsequent processing are conducted in accordance with applicable privacy and data protection laws.
8. Data Security
We take reasonable technical and organisational measures to protect personal information and client data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
Depending on the nature of the information and service, these measures may include access controls, authentication, secure communications, backups, monitoring, security updates, malware protection, and other appropriate safeguards.
However, no method of transmitting or storing information is completely secure. We therefore cannot guarantee absolute security of any information transmitted to or stored by us.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and financial records, resolving disputes, enforcing agreements, and complying with legal obligations.
The exact retention period depends on the type of information, the nature of our relationship with you, and applicable legal or contractual requirements.
When information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable legal and operational requirements.
10. Your Privacy Rights
Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information. These may include the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information in certain circumstances.
- Request restriction of certain processing activities.
- Object to certain uses of your personal information.
- Request a copy of your information in a portable format where applicable.
- Withdraw consent where processing is based on consent.
These rights are not absolute and may be subject to legal exceptions or limitations.
To exercise an applicable privacy right, please contact us using the details provided below. We may need to verify your identity before fulfilling certain requests.
11. Marketing Communications
We do not use your personal information for promotional email marketing unless we have a lawful basis to do so and, where required, have obtained your consent.
Where you have subscribed to marketing communications, you can unsubscribe at any time by using the unsubscribe mechanism provided in the relevant communication or by contacting us.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, tools, or services. These third parties operate independently of WebKeepy and have their own privacy practices.
We are not responsible for the privacy, security, or content of third-party websites or services. We recommend reviewing the privacy policy of any third-party service before providing personal information to it.
13. Children’s Privacy
Our website and services are intended for businesses and general audiences and are not directed specifically at children.
We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.
14. Legal Basis for Processing
Where applicable data protection laws require a legal basis for processing personal information, we may process information based on one or more of the following:
- Performance of a contract, such as providing requested services.
- Legitimate interests, such as operating, securing, and improving our business and website.
- Consent, where required by law.
- Legal obligations, where processing is necessary to comply with applicable laws or regulatory requirements.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technologies, legal requirements, or business practices.
When we make changes, we will update the Last updated date at the top of this page. We encourage you to review this page periodically to stay informed about how we handle personal information.
16. Contact Us
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your information is handled, please contact WebKeepy:
WebKeepy
Website: https://webkeepy.com/
Email: support@webkeepy.com
We will review privacy-related requests and respond within a reasonable period, subject to applicable law and the nature of the request.
17. Important Notice
This Privacy Policy is intended to explain WebKeepy’s general privacy practices and is not legal advice. The specific obligations that apply to WebKeepy may depend on where the company operates, where its customers are located, what personal information is processed, and which third-party services are used on the website.
Where required, WebKeepy may maintain additional notices or policies relating to specific services, cookies, data processing activities, or legal jurisdictions.